Help Centre

Help Informations

What kind of help do you need?

illustration of a telephone

Need Urgent Help or Support?

If you are distressed or experiencing despair, try to speak to somebody now.

  • Is there a family member or a friend you could call?
  • Is there a neighbour or colleague who can help?

If you or anyone else is in immediate danger or harm, then please call the Police or Ambulance Service on 999.

Do you need medical or mental health help now?

If so, then it is crucial that you contact the right person - most likely your GP. They will help you to get specialist help. If your GP surgery is closed, their answerphone will direct you to the right place.

Call NHS 111 if you need medical help or advice that is not life-threatening.

Get 24 hour support

If no-one is available when you need help, or you'd like to speak to an impartial person in confidence, you can contact the Samaritans on 116123 for round-the-clock support. You can also contact them by email or by post.

University Mental Health Support

If you would like to speak to somebody in relation to your mental wellbeing, please contact occupationalhealth@port.ac.uk to arrange a confidential appointment.

The university’s EAP provider Care First offer counselling and information services. You can contact Care First 24/7 about any work related or personal issues on the Freephone telephone number: 0808 168 2143. You can also access online counselling on the Lifestyle website via the staff benefits platform.

You can also contact the University Chaplaincy. The Chaplains will listen confidentially and have pastoral skills that can help with establishing values, meaning and purpose. They are open to all staff regardless of values and beliefs. Contact them on 023 9284 2020 or email chaplaincyadmin@port.ac.uk for general enquiries or chalpains@port.ac.uk for personal concerns.

They are available 09:00-17:00 Monday to Thursday and 09:00-16:00 on Fridays.

If you are in serious distress and would like to urgently speak to a Chaplain out of normal office hours, the Duty Chaplain can be contacted through the University Security Lodge on 023 9284 3418.